RamAIn
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HEALTHCARE

Less paperwork,
more patient care

The paperwork runs in the background. The records stay current. Ramain takes care of the work, so your team can take care of patients.

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OPERATING BOTTLENECK

Care teams are stuck doing portal work

Ramain turns repetitive healthcare admin into governed agent workflows across EHRs, payer portals, clearinghouses, and document systems.

[01]

/Prior authorization work queues keep growing

Teams still move between payer portals, EHR records, PDFs, and inboxes to assemble every request. The clinical decision is fast; the browser work is not.

[02]

/Patient records fall out of sync

Lab results, notes, discharge summaries, and referral data land in different systems. Staff reconcile the same facts across screens all day.

[03]

/Claim follow-ups become manual status checks

Billing teams repeatedly log into payer portals to check status, attach missing documentation, and push updates back into the EHR.

[04]

/Compliance requires proof, not just completion

Healthcare workflows need audit trails, timestamps, and evidence of what was accessed. Manual work rarely leaves a complete operational record.

Prior Authorization

Problem

Prior auth teams gather chart notes, diagnosis codes, payer forms and attachments across multiple systems before work can even be submitted.

Ramain's Solution

Ramain reads the request, collects supporting documentation, navigates payer portals, and submits a complete packet while preserving every action in the audit trail.

What's Automated

  • Payer portal login and form completion
  • Chart note and document attachment
  • Status checks and missing-info follow-up
  • Structured updates back to the work queue
4+
Systems per request
24/7
Follow-up coverage
1
Audit trail

Claims And Record Reconciliation

Problem

Billing and operations teams repeatedly check payer status, reconcile missing fields, and copy updates across EHR, clearinghouse and portal screens.

Ramain's Solution

Ramain monitors claim status, flags exceptions, attaches requested evidence, and writes outcomes into the right system so staff only handle decisions.

What's Automated

  • Claim status lookup across payer portals
  • Missing document detection and attachment
  • EHR and billing work queue updates
  • Exception routing for human review
<3m
Routine check cycle
0
Manual re-keying
100%
Logged actions

Patient Intake And Referrals

Problem

Patient intake and referral coordination depend on forms, scanned documents, insurance checks, and outbound portal updates that happen before care starts.

Ramain's Solution

Ramain gathers intake data, verifies eligibility, routes referral packets and keeps downstream systems current without adding another integration project.

What's Automated

  • Eligibility and benefits checks
  • Referral packet assembly and routing
  • Document extraction from PDFs and inboxes
  • Patient record updates across screens
Days
To first workflow
Any
Portal or EHR
PHI
Boundary controls
OUTCOMES

Healthcare admin that keeps moving after the queue closes

Agents run the repetitive browser work, preserve evidence, and hand decisions back to the team when human review is required.

24/7
Portal status checks without staff queues
100%
Session-level audit trail for every workflow
0
New integrations required to begin
Days
Typical time to first pilot workflow
Healthcare case study

How Syntra unlocked legacy desktop EHR chart access

Syntra used Ramain to extract chart and billing data from a legacy desktop EHR with no API, unblocking a six-month stalled customer deal.

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1000s

Chart records made accessible

6 mo

Stalled deal unblocked

No API

Required from the legacy EHR

“What was once a deal-killer is now a differentiator - Syntra can onboard customers competitors cannot serve.”

USE CASES

What healthcare teams automate with Ramain

[01]

/Prior authorization packets

Collect chart notes, diagnosis codes, payer forms, and supporting documents, then submit the packet through payer portals.

[02]

/Eligibility and benefits checks

Verify coverage across payer portals before appointments and write structured results back into the system of record.

[03]

/EHR record updates

Move lab results, referral details, visit summaries, and discharge notes into the correct chart fields without manual re-keying.

[04]

/Claim status follow-ups

Check payer portals, identify missing documents, attach evidence, and update billing queues with next steps.

[05]

/Referral coordination

Route referral packets, confirm receipt, and keep patients and care teams informed as records move between organizations.

[06]

/Compliance evidence capture

Log every portal action, input, file, timestamp, and outcome so healthcare teams can review what happened later.

HOW IT WORKS

Governed agents, not black-box automation

Map the workflow

Record the payer portal, EHR, inbox, or document process exactly as your team runs it today.

Step 1

Add safeguards

Define PHI boundaries, human-review points, credentials, and evidence capture before the agent runs.

Step 2

Go live in queues

Deploy agents into the repetitive queue while staff keep ownership of exceptions and decisions.

Step 3

Put healthcare admin work on rails without changing your systems

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