Every doctor engagement starts with a contract.
Before a doctor can speak at a program or join an advisory board, a contract has to be prepared, checked, sent and signed in Adobe Sign. The operations team did this by hand for 1,500 contracts a month. Requests queued up at busy times, and field teams waited on operations before they could confirm a meeting.
A digital worker that checks every field first.
A Ramain digital worker reads each contract request, prepares the agreement in Adobe Sign and checks every field against the request before anything is sent. It sends the contract for signature and tracks it to completion. Requests with missing or conflicting details go to a person on the operations team with the problem highlighted.
No queue, and around 15,000 hours saved a year.
- 1,500 contracts a month processed autonomously.
- Around 15,000 hours of manual work saved a year.
- 75% cost reduction compared with manual labor.
- Each contract is processed the moment a request arrives, with no queue.