Work that is ready now
Good candidates have visible steps: portal lookups, application entry, document downloads, status checks, form filling, data extraction and system updates. They are easy to show and still expensive, because they cross systems that do not connect cleanly.
People own judgment
Ambiguous business decisions should not go to a digital worker without review. Denial disputes, underwriting calls, patient-sensitive exceptions and client-specific decisions stay with people, with clear points where the run stops and asks.
Design around work packets
Ask which packets of work a digital worker can complete before a person reviews the queue. Ramain workflows are built around that handoff: do the browser work, capture the evidence, return structured output and surface the cases that need a person.
BPO operationsWorkforce planning